Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of websla.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***e –
Easy to use and charge. Stayed lit all evening and was still nice and cool when I turned it off in the morning. Fabulous night light.
M***l –
Bought four different night lights. This by far was a favorite. The remote was a big hit with my great nephew who is 4. His younger cousin want to play with this instead of the one he bought. It is very Durable
H***y –
A total hit with the kids in my family. From a 10 month old to a 10 year old. They all love it.
O***t –
Works great for my son and is soft and indestructible.
B***a –
You have to keep charging it. It’s very cute. It lights up the whole room with a soft light. If it would just stay ON longer.
A***x –
Only had it for a week but so far I love it! Very durable with young kids who are extremely hard on things. I’ve only charged it once and they use it daily. Wipes clean easily and they love all the colors.
D***d –
My kids fight over who gets to hold the dragon, who gets to use it on their bed to make a tent, and who gets to disassemble it against my wishes.
L***a –
I absolutely love this LED light. It is very cute,soft and squishy and so bright! We ordered the dragon one. It has options to change colors or pick a programmed color or light show. It also has 3 timer options, 15 minutes, 30 minutes or an hour! It has so many different options on the remote and even the light itself. It comes with remote, LED light, charger cord, and instructions manual. The only issue/problem I had was the light came broken . Like the Led lamp inside that is supposed to be attached to the bottom is broken. However, it still charges and works so far. Hopefully the light being broken won’t cause any issues in the future.
J***n –
We really like this product. Our son has had sleeping problems with the dark lately and he loves his stuffed animals so we thought this would be perfect to help him get to sleep. He has been doing much better with the dark. The remote could be better. I have to go into his room to mess with it. It’d be great if you didn’t have to get so close. If you could control it through the door that’d be great.
C***l –
My son loves this!
R***t –
My daughter has one and she loves it. Just purchased the dragon for my son and the remote will not work. I even replaced the battery. Don’t want to return but may have to in order to get a remote that works. He’s going to be so sad 🙁
I***n –
We love to change the colors and use the remote. The brightness can be turned up or down depending on your needs. So fun especially for camping!
W***y –
The dragon is adored by my 3.5 year old daughter. The color changing mode is her favorite and the brightness is great. The texture is soft and squishy which is perfect for when she squeezes it because a little poof and it restores shape. The only downside so far is the remote.. it didn’t work upon delivery. I have note yet tried to replace the battery, but I’m gonna guess it won’t matter because some of the buttons don’t push in like the others. It would have been awesome if the remote worked, but overall it’s still a cute nightlight and worth the buy.
K***n –
It was a great help getting my little one to sleep in his own bed! He actually thanked me for helping him not be afraid of the dark.
P***p –
The nightlight is cute and very bright. My daughter likes the changing color option. However, when on, the nightlight will automatically change colors when bumped or jostled, making it impractical to have it in bed with her or on her headboard.
N***k –
But honestly, it holds a charge great. I initially bought it so the oldest could read in the bedroom without waking the other child by turning on the overhead light. It’s not quite bright enough for that, but it is great for entertaining children so everyone else can sleep an extra few minutes. My kids don’t need nightlights, so I can’t speak at run time. We don’t use it every day, and have charged it twice in about a month. We don’t use the remote because I don’t trust the children with it. It works great to light up their blanket and sheet forts.
A***t –
I have the dragon for my son and the cat for my daughters. They both love these! They are easy to use and charge. The colors are awesome, and I love that we can change the brightness. I’m very happy with these purchases.
T***a –
This thing is awesome. My son always asks me to turn his dragon on for him before bed.
L***t –
Bought this for my dragon themed nursery, and I love it! It fits the decor wonderfully, and I really love the ability to turn the light brighter and dimmer. The color options are great as once I put the baby down I can set it to red or purple light so that I can still move around the nursery but it doesn’t bother the baby.
K***a –
It’s so cute! Super soft, my 7 year old squishes it. And tapping it on the head turns it on. Loooove!
S***n –
Easy to use and lovable!
M***d –
We have it on all night long to protect from “monsters”. My son loves playing with it and tucks it in bed with him sometimes. We are in love!
V***y –
This is an amazing nightlight for kids !
G***l –
Easy to use, very bright, great remote and love that these are rechargeable. A win!
O***r –
My daughter uses this as a night light. I like that there are different options for colors and how you want them to change. The part I like most is that there are a few options for the timer so I can set it longer if it’s taking my daughter longer to fall asleep. She’s 6 and likes using the remote to change the colors. The character is pretty light and squishy. My daughter can squeeze it and it’ll slowly pop back to normal. Charging is easy.
H***s –
I purchased this for my nephew’s 2nd birthday as a solution to his fear of the darkness when traveling in the car. He absolutely loves it and it’s bright enough for him but dim enough to be safe for the driver. He of course takes it everywhere with him. I am about to purchase another for my baby girl for when we travel during dark hours.
A***e –
Our oldest son just recently had regular nightmares in the past year so we needed something that would help lessen this and be up less during the night. Since we got this we are down to about one every other week if that so it works perfect for what we wanted. Not only is it just wanted we needed but he loves it and is able to turn it on and adjust the brightness or color how he wants it.
L***y –
We LOVE LumiPets!!! We first bought the dragon one for our daughter before she was born. She has loved it since day 1!!! The color change feature is wonderful and the bottom electronic part comes out of the silicone pet so it can be washed and sanitised!!! We now own 2 and just bought a third as a gift for a friend’s baby. Super fast shipping, rechargeable battery has lasted and holds good charge even after using it every night for 10 months!!!
E***d –
On a full charge on the dragon it lasts two nights. The various colors are really neat-both my 2 year old and 6 year old approve. Certainly has been tested for durability (thrown and even chewed on). The taps to adjust colors or stop on a color do not always work, but I keep the remote out of kiddos reach & it has always worked. I really like the feature to dim the light. Often this is the only light source needed for our nightly book reading.It is another thing to have to keep up with Charging, but I really like the ability to take with us on trips. My son even likes carrying it around to hide with.
R***a –
My four year old has low vision due to a rare medical condition. His vision is really bad in dim light or in darkness as his eyes can not adjust to no light. For the longest time he has been co-sleeping with me because he would wake up in the middle of the night and cry because he couldn’t see. Sadly there aren’t much low vision tools aimed for young children that are suitable or easy for them to use. When I stumbled on this product I thought I would give it a go. After it charged my son immediately fell in love with “Lumi”. It was easy for him to tap on and off. He usually falls asleep with it on but after a while it turns off automatically. When he wakes up he taps it back on and falls back a sleep. He also puts it on to navigate my house to go to the bathroom and back to bed. He prefers the brighter setting but even the lighter settings illuminates well. It is light weight for him to carry up and down the stairs. So soft and flexible that he can fall asleep with it and I do not have to worry about him getting hurt with it. As a mom, I highly recommend this product, especially for the children who are afraid of the dark.