Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of websla.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
The cord is strong and is braided so will not pull apart. The cord is the length they said it would be.
J***a –
So far this charging cord seems to work very well.
T***y –
Very impressed. And the durability is excellent so far.
G***r –
It was delivered promptly, was constructed well, and packaged like it should be.
D***a –
I’m really happy with cable
I***a –
The cables look really nice.
B***t –
These cords are great, while they are braided and may look flimsy they are far from it. They have a super strong feel to them. I’d say the only downside with the braiding versus a smoother look is that they will collect dust and dirt easily. But functionality wise they are great!!
S***h –
Shipping was fast and everything was exactly as I expected.
J***k –
So far, the wire is what is advertised and I can’t wait to try it out.
V***a –
I am very pleased with this selection, and plan to buy more cables from this vendor to work with my other electronics. Highly recommended!
O***a –
They do not go weak at the end. I’ve never had to play the bend/angle the cord game. These are outstanding!
D***d –
This is the most flexible braided cable I’ve ever bought. Strong, sturdy, AND flexible. So good, I just ordered more.
F***s –
Car chargers never come with long enough cables for a minivan, so this really helps on long road trips. Cable rolls up great at the end of trip, and we don’t have to deal with kinks like with the rubber coated cable. This was my first time buying a braided charging cable and I was surprised at how much better it works. I’ll probably slowly switch over my cables.